Company name: REKREATOUR, s.r.o.

Registered seat: Štúrova 101, 059 21 Svit, Slovakia

Company ID (IČO): 51683814

VAT ID (IČ DPH): SK2120751545

Tax ID (DIČ): 2120751545

Basic Provisions

Lopušná dolina Resort, operated by REKREATOUR, s.r.o., Štúrova 101, 059 21 Svit, Slovakia.The accommodation facility is categorized as a resort providing accommodation, catering, and additional services.These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the procedure of booking services provided by the operator of the resort through the reception or via the website www.lopusnaresort.sk, its subpages, and subdomains.All conditions not regulated by these GTC are governed by the General Business Terms and Conditions (VOP) and the accommodation rules of the resort published on the resort’s website.

Selection and Reservation of Services

The operator undertakes to provide and ensure services to the extent offered at the time of booking.When booking additional services, the client is entitled only to the number of services duly reserved. The decisive document is the booking confirmation, which serves as proof for both the operator and the client.The client may at any time supplement or extend the booked services even after the reservation has been made.

Payment Terms

Services offered on the resort’s website may be paid by bank transfer, credit card, or pro forma invoice.

If paying by credit/debit card, confirmation of a binding reservation requires the payment of a deposit of 50–100% of the total price, generated by the system at the time of booking.

If paying by bank transfer, confirmation of a binding reservation requires the payment of a deposit of 50–100% of the total price.

If paying by pro forma invoice, 100% of the invoice amount must be paid no later than 14 days after issuance. If the client does not pay the deposit within the set deadline, the reservation is automatically cancelled in full.

Cancellation of Stay and Refund of Payments

Recision of the contract and cancellation of services must always be done as soon as possible, with a stated reason, in writing or by telephone with subsequent written confirmation including the following client details: name and surname, permanent address, date of stay, booking confirmation number, email used for the booking, bank account number in IBAN format, and proof of ownership of the given account. Cancellation can only be made through the resort reception at +421 905 264 151, by email at recepcia@lopusnaresort.sk, or by post to Lopušná dolina Resort, Štúrova 101, 059 21 Svit, Slovakia.

By making a reservation, the client fully agrees with the cancellation policy. Upon cancellation, the resort has the right to charge cancellation fees as specified in the booking confirmation.

Cancellation Policy

28 or more days before the stay – no cancellation fee

27–15 days before the stay – 50% of the total price

14–0 days before the stay – 100% of the total price

For the non-refundable rate option, 100% prepayment is required with no refund possible.

Regardless of the payment method, any refund (if applicable under these GTC) will always be made by bank transfer from the service provider’s account. The total refunded amount in Euros will be reduced by all costs related to the original payment (bank fees, card service fees, other payment-related charges).

Arrival and Realization of Stay

After paying the deposit, the client will receive proof of payment, confirming the reservation as binding. When purchasing a stay voucher and after paying the full price of the stay, the client will receive a voucher from the service provider, sent either by email or post. This voucher must be presented upon arrival at the resort and shown at the reception.

Personal Data Protection

Lopušná dolina Resort processes personal data in accordance with Act No. 18/2018 Coll. on Personal Data Protection, as amended, and with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). We have adopted appropriate technical, organizational, and personnel measures in compliance with EU regulations and Slovak legislation.

For registration purposes, the following personal data are processed: name, surname, residence, date of birth, and identity document number, obtained from the guest’s ID provided before accommodation.

Personal data will be processed both manually and automatically by authorized employees and by processors contracted by Lopušná dolina Resort under data processing agreements.

Personal data may only be provided to third parties based on legal regulations.Lopušná dolina Resort will process personal data for 6 years from the guest’s last visit.

If the guest believes that their personal data are being unlawfully processed, they may file a complaint with the supervisory authority: The Office for Personal Data Protection of the Slovak Republic (www.uoou.sk).

Final Provision

These General Terms and Conditions are valid and effective as of 01.01.2024.