General Terms and Conditions

GENERAL TERMS AND CONDITIONS

LOPUŠNÁ DOLINA RESORT

These General Terms and Conditions govern the rights and obligations of the contracting parties arising from contracts concluded between the operator of Lopušná Dolina Resort, REKREATOUR, s.r.o., Štúrova 101, 059 21 Svit, Company ID No.: 51683814 (hereinafter referred to as the “Hotel”), and the customer (guest), relating to the provision of accommodation and other hotel services at Lopušná Dolina Resort. Unless otherwise expressly agreed in writing by the parties, the application of any other contractual terms is expressly excluded.

A contract for accommodation or for the provision of other services is formed upon confirmation of the booking by the Hotel in writing, by fax, or by email (hereinafter referred to as the “Contract”). Unless otherwise agreed in writing, the acceptance or rejection of any booking shall be at the sole discretion of the Hotel. By submitting a booking, the customer irrevocably accepts these General Terms and Conditions, unless otherwise agreed in writing.

Where a booking is made by a third party, such party shall be jointly and severally liable with the guest towards the Hotel for all obligations arising from the Contract, provided that the Hotel has been presented with a relevant declaration from the guest.

Any subletting or further rental of rooms, as well as their use for purposes other than accommodation or purposes other than those agreed in the Contract, shall require the prior written consent of the Hotel. Breach of this obligation shall entitle the Hotel to withdraw from the Contract.

Accommodation Conditions and Procedures

The Hotel may accommodate only guests who are duly registered for accommodation. For this purpose, the guest shall present a valid identity document (identity card, passport, or driving licence) in accordance with Act No. 135/1982 Coll. on the registration and records of residence, as amended, and Act No. 428/2008 Coll. on the protection of personal data, as amended.
Any guest who is not a citizen of the Slovak Republic is required, pursuant to Act No. 48/2008 Coll. on the residence of foreigners, as amended, to complete and submit the official registration form for residence at the reception desk upon arrival, providing all required information truthfully and in full.
The Hotel provides accommodation services in the scope and quality stipulated by Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll. on the classification and categorization of accommodation and catering facilities.
In exceptional cases, the Hotel may offer the guest accommodation other than that agreed, provided that it does not substantially differ from the confirmed booking.
If the guest has booked a single room and the booking has been confirmed, the Hotel shall charge only the price of a single room even if the guest is accommodated in a multi-bed room or cottage.
Based on the confirmed booking, the Hotel is obliged to accommodate the guest from 14:00 at the latest until 24:00. Until that time, the room shall be reserved for the guest unless otherwise agreed in the booking.
Upon occupying the room, the guest shall, in their own interest, check the condition and functionality of the room equipment and immediately report any defects to the Hotel reception.
The guest agrees that during the entire period of accommodation, authorized Hotel staff (housekeeping, maintenance staff, or Hotel management) are entitled to enter the room for the purpose of performing their duties.
Upon repeated arrival at the Hotel, the guest is obliged to present a valid identity document at the request of the reception staff.
The guest is obliged to check out and terminate their stay no later than 10:00 a.m. on the day of departure and to vacate the room by that time, unless otherwise agreed in advance. Failure to comply entitles the Hotel to charge a late check-out fee in accordance with Annex No. 1.

Payment for Accommodation and Services

The price for accommodation or other services shall be determined in accordance with the Hotel’s price list valid at the time of conclusion of the Contract, unless otherwise individually agreed. The price list is available on the Hotel’s website and at the reception desk.
The Hotel is entitled to require an advance payment of up to 100% of the accommodation price upon reservation. A reservation becomes binding for the Hotel only upon receipt of the advance payment, unless otherwise agreed in writing.
The guest is obliged to pay for accommodation and all additional services used in accordance with the valid price list. This also applies to services and expenses incurred by the Hotel towards third parties at the guest’s request. The guest shall settle all charges no later than on the day of departure, based on the final invoice or settlement statement.
If the guest terminates the agreed stay prematurely, the Hotel is entitled to charge the full price for the entire booked stay.
Agreed prices include accommodation, service charges, and applicable VAT. If the period between conclusion and performance of the Contract exceeds four months and the Hotel generally increases its prices, the agreed price may be increased accordingly, but by no more than 10%. Prices may also be adjusted if the guest subsequently requests changes to the number of rooms, services, or length of stay and the Hotel agrees.
The Hotel is entitled to declare outstanding claims due and payable and to require immediate payment. In case of late payment, the Hotel may charge statutory default interest. Upon agreement, the Hotel may issue an invoice with extended maturity, not exceeding 14 days from issuance.
A guest requesting accommodation prior to 14:00 shall be obliged to pay the full rate for the preceding night unless otherwise agreed in advance.
If the guest requests an extension of the stay, the Hotel may offer accommodation in a different room, which the guest must accept.
In the event of a shortened stay, the Hotel is entitled to charge 50% of the accommodation price for each unused day.
Cancellation fees shall be charged in accordance with the cancellation policy if the guest cancels the reservation in writing, electronically, by telephone, or otherwise.

Liability of the Hotel and the Guest

For safety reasons, children under the age of 10 may not be left unattended in rooms, cottages, or other Hotel premises. Responsibility for any injury or unforeseen event rests with the person with whom the child is registered.
Guests are required to observe night-time quiet hours from 22:00 to 06:00. Social events after 22:00 may be organized only with the consent of Hotel management and in designated areas.
The Hotel is not responsible for disputes or conflicts between guests but shall take necessary measures within the scope of the law to ensure order and peace.
Visitors may be received in common areas. Visitors may be received in apartments only with the consent of reception staff between 08:00 and 22:00. Reception staff may require visitors to present an identity document.
These accommodation rules are binding on all visitors. The guest is responsible for ensuring compliance by their visitors.
If a visitor remains in a room for an unusually long period (more than two hours), the Hotel is entitled to charge accommodation fees according to the valid price list.
Reception staff are authorized, in justified cases, to deny visitor access.
In the event of illness or injury, the Hotel shall ensure the provision of first aid.
Without the consent of authorized staff or management, guests are prohibited from making any changes to room equipment or interfering with electrical or other installations.
Guests are not permitted to use their own electrical or gas appliances. This restriction does not apply to appliances installed in the room or personal hygiene devices (e.g. hair dryers, electric shavers).
Smoking, use of drugs, or other intoxicating substances is prohibited in rooms and throughout the Hotel premises. A fee of EUR 50 shall be charged for violations.
Pets are permitted only upon presentation of proof of good health. Hotel sanitary facilities may not be used for washing animals, and Hotel inventory intended for food preparation or service may not be used for feeding animals. The accompanying person is liable for any damage caused by the animal. Dogs must be kept on a leash and accompanied by the owner. Pet accommodation fees apply according to the Hotel’s price list.
Upon departure, the guest is obliged to switch off electrical appliances, turn off water taps, close windows, and return the room or cottage key to reception.
A fee of EUR 10 shall be charged for lost or damaged keys.
Guests are obliged to ensure that the room is properly locked whenever leaving it.
The Hotel’s liability for damage to items brought into the Hotel by the guest is governed by the relevant provisions of the Civil Code. The Hotel is not liable for items brought into non-designated areas or for valuables, money, or jewelry.
Guests may store valuables in the reception safe free of charge.
The Hotel is not responsible for forgotten or lost items.
The Hotel is not liable for any damage incurred outside the Hotel premises.
The Hotel operator is not responsible for guests’ motor vehicles parked in the Hotel parking area or for items left inside vehicles.
Found items shall be returned only upon request of the guest and stored for a maximum of six months.
Any defects or damage must be reported immediately upon discovery. If damage is discovered after departure without prior notification, the guest is obliged to compensate the Hotel in full.
Guests are liable for damage caused to Hotel property in accordance with applicable laws. Compensation shall be based on the acquisition value of the damaged or destroyed item. Guests are also responsible for damage caused by minors or persons they allow onto the premises.
Compensation for damage must be paid no later than on the day of departure or based on an issued invoice.
Complaints and suggestions may be submitted to the reception manager or Hotel management. Complaints are handled in accordance with the Complaints Procedure available at reception.
Hotel staff are not authorized to provide information about guests to third parties, except to law enforcement authorities upon proper identification.
Guests are obliged to comply with these accommodation rules and generally accepted moral and ethical standards in the Slovak Republic. Violation entitles the Hotel to terminate the provision of services before the agreed end date.

Final Provisions

Legal relationships not governed by these General Terms and Conditions or the Contract shall be governed by applicable laws of the Slovak Republic.
The invalidity or ineffectiveness of any provision shall not affect the validity of the remaining provisions.
Any amendments to the Contract or these General Terms and Conditions require written form and approval by an authorized representative of the Hotel. Unilateral amendments by the guest are invalid.
The Hotel declares that personal data provided by the customer are collected, processed, and stored in accordance with applicable laws, in particular Act No. 122/2013 Coll. on the Protection of Personal Data, as amended. The customer consents to such processing for the purposes of fulfilling the Contract until written withdrawal of consent.
The place of performance and payment is the registered office of the Hotel. The Hotel reserves the right to amend these General Terms and Conditions. Publication at accessible locations within the Hotel and on the Hotel’s website constitutes sufficient notification.

These General Terms and Conditions are valid as of 1 January 2024.

Annex No. 1

Late Check-out Fees

Check-out until 14:00 – EUR 10 / room
After 14:00 – EUR 20 / room

Effective from 01 January 2024